Frequently Asked Questions

Frequently Asked Questions

Here is a page dedicated to questions frequently asked by our customers. You can search and filter for the relevant topic.

19 results

Where can I find installation videos for Isover products?

You’ll find useful and practical installation videos on our YouTube channel.

I cannot find a product I used to buy.

Please contact our Technical Support Team, who are here to help you with the products we have available for all your needs.

Contact details
Opening hours: Monday – Friday 08:30 – 16:30
Telephone: 0115 9456 123 
Email: [email protected]

I can’t find an Environmental Product Declaration (EPD) for a product on your website. Where can I find the information?

Please contact our Technical Support Team

Contact details
Opening hours: Monday – Friday 08:30 – 16:30
Telephone: 0115 9456 123 
Email: [email protected]

Where is Isover manufactured?

The majority of Isover products are manufactured in the UK at our Runcorn site – with a selection of other products produced in Sweden, Poland, Netherlands and Germany.

Where can I find information on the density of your products?

We do not publish standalone density information, however all Runcorn manufactured products do have their density published in their Environmental Product Declarations. You can find a list of them here. If you require any more information or assistance, please contact our Technical Support Team

Contact details
Opening hours: Monday – Friday 08:30 – 16:30
Telephone: 0115 9456 123 
Email: [email protected]

I have severe allergies, and my contractor is installing Isover. What’s in the product?

We are unable to provide specific case advice – however, please refer to our Safe Use Instruction Sheet (SUIS), a link to which you’ll find below. Our product contains less than 1% mineral oil, which is added to reduce dusting of the glass mineral wool.

For more details, please read are SUIS Sheet here

Does your insulation contain palm oil?

No. Isover insulation does not contain palm oil.

Is Isover packaging recyclable?

Yes. In 2025, we also reduced the ink coverage in our white packaging to less than 15%. This reduction means our packaging can now be used to produce a wider variety of items made of recycled content than previously. This is because using a higher proportion of white plastic makes it more versatile. Our packaging also contains 30% Post Consumer Recycled content, which means less raw virgin materials go into our packaging and further strengthens our commitment to sustainability.